Refund Policy

In short

Omni Enhance sells credits that you spend on AI image and video generation. Because each render incurs a real, non-recoverable cost the moment it runs on our model providers, our policy is simple and is designed around one principle: we refund when a render did not happen; we do not refund for taste.

• If a render fails on the model's side and we were not billed for it, the credits go back to your account automatically.
• We do not refund credits or payments because you did not like the creative result.
• A first-time Starter pack can be refunded within 7 days only if you have not generated anything yet.
• Subscriptions can be cancelled any time and stop at the end of the current billing period; we do not prorate unused credits.

1. Failed or aborted renders

If a generation fails, times out, or is rejected by the underlying model (for example by a provider safety filter), our system attempts to restore the credits automatically:

• If our model provider does not bill us for the failed attempt, we return the spent credits to your balance in full.
• If our model provider does bill us for an attempt that nonetheless did not produce a usable result, we are charged the underlying cost and the credits are not restored. This is outside our control: the compute was consumed upstream.

Restored credits are added back to your one-time credit balance. If you believe a render failed and your credits were not restored, contact us and we will review the render log.

2. Creative dissatisfaction is not refundable

AI generation is inherently variable: the same prompt can produce different results, and a successful render that simply is not the look you wanted is still a delivered render that consumed compute. For that reason, we do not offer refunds, credit restorations, or a "satisfaction guarantee" for outputs you are unhappy with. We provide low-cost Draft renders and a storyboard step specifically so you can test the look before committing credits to a higher-tier video.

3. First Starter purchase — 7-day window

Your first one-time Starter credit purchase is eligible for a full refund within 7 days, on one condition: no generations have been run on the account. Once you have generated even a single storyboard frame or render, the credits have been put to use and the purchase is no longer refundable. This window applies to the first Starter purchase only, not to repeat purchases or subscriptions.

4. Subscriptions (Pro and Studio)

• You can cancel at any time from your account. Cancellation takes effect at the end of the current billing period; you keep access until then.
• We do not provide prorated refunds for the unused portion of a billing period or for unused credits. Subscription credits are a monthly allowance that refreshes at the start of each cycle and expires at the end of it.
• Before a subscription renews, we email you a reminder (at least 3 days ahead for monthly plans and 7 days ahead for annual plans) so a renewal is never a surprise.

5. Credits

• Credits have no cash value, are not transferable, and cannot be exchanged for money except as required by law or as expressly set out in this policy.
• Starter (one-time) credits never expire. They remain on your account until used.
• Pro and Studio (subscription) credits expire at the end of each billing cycle and do not roll over.

6. EU / UK consumers — right of withdrawal

If you are a consumer in the EU or UK, you normally have a 14-day right to withdraw from a digital purchase. Because our service is digital content that is supplied immediately, at checkout you are asked to expressly request that we begin providing the service right away and to acknowledge that you lose the 14-day withdrawal right once generation begins. If you have not generated anything yet, your withdrawal right is unaffected and you may request a refund under sections 3 and 4 above. Nothing in this policy limits any non-waivable statutory rights you have under applicable consumer law.

7. How to request a refund

Email us with the following and we will respond as quickly as we can:

• The email address on your account
• The transaction or invoice reference
• Whether you are requesting a failed-render restoration, a Starter 7-day refund, or a subscription matter
• For failed renders: the approximate time and, if you have it, the render ID

Contact: [email protected]

8. Chargebacks

Please contact us before opening a chargeback or payment dispute — most issues are resolved far faster directly. Opening a dispute for a delivered service may result in suspension of the account while we respond to your payment provider with our render logs and these terms.

9. Changes & contact

We may update this Refund Policy to reflect changes in our services or legal requirements; the "Last updated" date above will change accordingly. Questions about a charge or a refund? Reach us at [email protected].