Introduction
Welcome to Omni Enhance (hereinafter referred to as "we", "our platform" or "Omni Enhance"). We are committed to protecting your privacy and personal information. This Privacy Policy aims to clearly explain how we collect, use, store, and protect your personal information. By using our services, website, or products, you agree to the practices described in this Privacy Policy.
Information We Collect
1. Information You Provide Directly
When you use our services, we may collect the following types of information:
- Account Information: Including your name, email address, avatar, and other information you provide when registering or updating your account
- Payment Information: If you purchase our paid services, we collect necessary payment details through secure third-party payment processors (such as Stripe)
- Contact Information: Information you provide when communicating with us via email, forms, or other means
- Subscription Information: Email address and preferences when you subscribe to our mailing list
- User Content: Images you upload, the text prompts and settings you enter, and the images and videos you generate. Uploads and generated outputs are stored so you can access your renders, and are processed by our AI providers to create your results
2. Anonymous Information Collected Automatically
When you visit or use our services, we may automatically collect anonymous information:
- Device Information: Including your IP address, browser type, operating system, and device identifiers
- Usage Data: Information about how you use our services, including access times, pages viewed, and interaction methods
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information and enhance your user experience
How We Use Your Information
We use the collected information for the following purposes:
- Providing Services: Managing your account, processing transactions, providing customer support, and delivering the core functionality of our website and services
- Improving Services: Analyzing usage patterns, optimizing user experience and features, and developing new functionalities
- Communication: Contacting you regarding your account, service changes, new features, or related products
- Security: Detecting, preventing, and addressing fraud, abuse, and security issues
- Marketing: Sending relevant product updates, tutorials, and promotional information (if you have opted to receive them)
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers (sub-processors): With third-party providers who perform services on our behalf — payment processing (Stripe), database hosting and file storage (self-hosted PostgreSQL and Cloudflare R2), application hosting and content delivery (Cloudflare), and transactional email (Brevo)
- AI Model Providers: To generate your images and videos, your prompts and any images you upload are sent to and processed by third-party AI providers — primarily Google (Veo and Gemini / Nano Banana models) — solely to produce your requested output, under their terms and policies
- Compliance and Legal Requirements: When we believe in good faith that disclosure is required by law or to protect our rights and security or those of others
Data Storage and Security
We implement reasonable technical and organizational measures to protect your personal information:
- All payment information is processed through secure payment processors like Stripe; we do not directly store complete payment card details
- We use SSL/TLS encryption to protect data transmission
- We regularly review our information collection, storage, and processing practices, including physical security measures
AI Processing of Your Content
Omni Enhance is an AI generation service. When you create something, your prompts and any images you upload are transmitted to third-party AI model providers (primarily Google) to produce your output. We do not sell your content, and we do not use your uploaded images to train our own foundation models. How those providers handle inputs is governed by their respective terms. Please do not upload images of other people without their consent, or any content you do not have the rights to use.
Data Retention
We keep your account information for as long as your account is active. Uploads and generated renders are retained so you can access them in your library; you can delete individual renders from your account, and you can request deletion of your account and associated personal data. We may retain limited records where required by law (for example, billing and tax records), and backups are purged on a rolling schedule.
Your Rights and Choices
Depending on applicable laws in your region, you may have the following rights:
- Access: Obtain a copy of your personal information that we hold
- Correction: Update or correct your personal information
- Deletion: Request deletion of your personal information in certain circumstances
- Objection: Object to our processing of your personal information
- Restriction: Request that we limit the processing of your personal information
- Data Portability: Obtain an electronic copy of information you have provided to us
Cookie Policy
We use cookies and similar technologies to collect information and improve your experience. Cookies are small text files placed on your device that help us provide a better user experience.
The types of cookies we use include:
- Necessary Cookies: Essential for the basic functionality of the website, including authentication and session management
- Analytics Cookies: Help us understand how visitors interact with the website through Google Analytics, Plausible Analytics, and Baidu Analytics
- Advertising Cookies: Used by Google AdSense to display relevant advertisements
- Performance Cookies: Help us analyze and improve website performance
You can control or delete cookies by changing your browser settings. Please note that disabling certain cookies may affect your experience on our website.
Children's Privacy
Our services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under the age required to consent to data processing in their jurisdiction (for example, under 16 in parts of the EU, or under 13 in the United States). If you believe we may have collected such information from a child, please contact us and we will promptly take steps to delete it.
International Data Transfers
We may process and store your personal information globally, including in countries outside your country of residence. In such cases, we will take appropriate measures to ensure your personal information receives adequate protection.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will post the revised policy on our website and update the "Last Updated" date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us through:
We will respond to your inquiries as soon as possible.